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Commonly Asked Questions

What are you looking for in a volunteer?

Volunteers must be positive, outgoing, and passionate about children and our mission. It is important that volunteers work well in a team environment.  In addition, our volunteers need to be open-minded and flexible to meet the needs of the families we serve.  Please note that some opportunities, including wish granting, have a minimum age requirement and additional training. 

What kind of schedule must I have to volunteer?

We strive to be as flexible as possible with our volunteers' time, and we ask the same in return.  There are a variety of opportunities to choose from that will best fit your interests and availability.  It is unlikely that you will have a regular volunteer time (i.e. every Tuesday from 10-2).  Most opportunities at Make-A-Wish® tend to be project-oriented and it is beneficial to have a flexible schedule to accommodate this commitment. 

What kind of involvement do you ask of your volunteers?

Commitment levels vary, depending on your volunteer position. You may choose to become heavily involved or you may sign up for special events one at a time as you’re able.  We do expect a high level of commitment and professionalism from our volunteers.

What type of roles do volunteers have with Make-A-Wish?

There are five main areas of volunteerism with Make-A-Wish:  Fundraising, special or group projects, special events, airport greeter and wish granting. Additional opportunities may become available on a case-by-case basis.

How do I become a volunteer?

In order to provide wish children and their families with the best experience possible, we require all potential volunteers to go through an approval process before becoming an active Make-A-Wish volunteer.  To begin the process of becoming a volunteer, please download our volunteer application

Why do I have to undergo a criminal background check?

Make-A-Wish volunteers are trusted to work directly with our wish families and may handle Make-A-Wish resources (including money or donated goods) as they arrange wishes or volunteer at fundraising events. With some positions, you must successfully complete a criminal background check. Make-A-Wish Central & South Texas does not employ or utilize as a volunteer, any individual who has been convicted of a crime that (a) victimizes children, (b) is sexual in nature, or (c) involves violence, fraud, or significant theft. We do ask our volunteers to cover the cost of their background check.  Your background check will last for three years.  Please contact us with any questions related to past convictions and/or our background check screening process.

Are volunteers involved with the children on an on-going basis?

Our emphasis is on delivering one-of-a-kind wish experiences, rather than on developing ongoing relationships with families or children.  Of all of our volunteer positions, wish granting offers the highest level of involvement with wish children and their families.  Wish granters meet a family at the beginning of the wish experience to better understand the child’s most heartfelt wish, and begin the wish-granting process.  The degree to which volunteers are involved in the hands-on planning of the child’s wish will vary, however, depending on the particular wish selected by the child. 

I have a question not addressed here.  Who can I contact?

If you have additional questions, please contact Charity Embry at punevgl@pfgk.jvfu.bet, (512) 329-9474, Ext. 100, or toll-free at (800) 880-9474. 

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Make-A-Wish® Central & South Texas
2224 Walsh Tarlton Lane
Suite 200
Austin, TX 78746
(512) 329-9474
Toll Free Central Texas Only (800) 880-9474
Make-A-Wish® Central & South Texas, San Antonio Regional Office
1931 NW Military Highway
Suite 210
San Antonio, TX 78213
(210) 525-9474
Toll free (800) 880-9474